Refund policy

REFUND & RETURN POLICY

Last updated: August 2, 2026

At FloatFur, we stand behind the quality and craft of our gear. We want you and your dog to love every water adventure together. Please review our policy below regarding returns, exchanges, and damaged items.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Pet Cleanliness Standard: Due to health and hygiene requirements for pet gear, the life vest must be unworn, completely dry, clean, and strictly free of pet hair, dirt, or odor.

  • Original Condition: Must be in the exact condition received, with all original tags attached and original packaging intact.

  • Proof of Purchase: You must provide your order number or receipt.

Note: Items returned dirty, wet, or covered in pet hair will not be approved for a refund and may be returned to sender at the customer's expense.

How to Initiate a Return

  1. Contact Us First: Email us at floatfur@gmail.com with your order number, photo of the item showing its condition, and reason for return.

  2. Return Authorization: If your return is approved, we will provide you with specific return instructions and the designated return shipping address.

  3. Important: Do not send your return back to the manufacturer address on the parcel or to our corporate address without prior written authorization. Unsolicited returns will not be accepted or refunded.

Return Shipping Fees

  • Buyer's Remorse / Size Changes: The customer is responsible for paying all return shipping costs unless the return is due to a mistake on our end (e.g., defective or wrong item sent). We recommend using a trackable shipping service.

  • Defective or Damaged Orders: If your order arrives damaged, defective, or incorrect, FloatFur will provide a pre-paid return shipping label or send a free replacement immediately.

Exchanges

The fastest way to ensure your dog gets the correct size is to initiate a return for your current item. Once your return is accepted, you can make a separate purchase for the new size. Please refer to our Sizing Chart prior to placing a new order to ensure an exact fit!

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still meet our eligibility criteria (unworn, clean, tags attached, and in original packaging).

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will automatically be processed back to your original payment method within 10 business days.

  • Processing Delays: Please remember it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your return approval, please contact us at floatfur@gmail.com.

Non-Returnable Items

  • Gift cards

  • Final sale / clearance items

  • Items damaged through pet chewing, misuse, or normal wear and tear